We want you to have an unforgettable shopping experience. Our main focus is on selecting high-quality products to guarantee a satisfactory purchase.
We also understand that on occasion, we won't be able to fulfil all your expectations. Accordingly, we accept returns and offer both exchanges and refunds so you can continue to enjoy shopping with us.
You have the right to ask for a return of your unwanted or not fitting product/s within 10 days.
The followings are exceptions:
Damaged (NOT defective) items
Items that have been altered
Items not in their original packaging
Items described on this list of exceptions won't be accepted for return or exchange.
The return period (10 days) start when you received the return address from us. The request for a return should be fulfilled within 14 days. Unfortunately we can't accept return requests 4-5 days after the package has arrived. Please contact us as soon as you receive the package!
If your return is approved, we'll refund the price of the item(s) to the same method you used to pay for your original order or exchange the order as you request.
In the case of an undelivered product due to shipment cancellation, you can usually get a replacement by consulting a customer service agent.
Note that we focus on email communications for all business related to orders.